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GDPR

This GDPR Policy explains how Torivento (hereinafter referred to as “we”) collects, uses, stores, and protects personal data when you visit or make purchases through our online store. We are committed to handling personal information in a transparent, secure, and responsible manner.

1. Scope of personal data

When you interact with our store, we may collect certain personal data necessary to provide services, including but not limited to:

  • Contact details such as name, email address, phone number, and delivery address

  • Order-related information, including order number, payment status, and transaction records

  • Account and communication data provided when you contact us or subscribe to notifications

  • Technical data such as device type, browser information, and usage logs related to site access

2. Purpose of data processing

We process personal data only for legitimate and necessary purposes, including:

  • Processing and fulfilling orders placed through our store

  • Managing payments, refunds, and order-related communication

  • Providing customer support and responding to inquiries

  • Improving website functionality, security, and user experience

  • Complying with applicable operational and record-keeping requirements

3. Legal basis for processing

Personal data is processed based on one or more of the following grounds: fulfillment of orders, compliance with applicable obligations, protection of legitimate interests related to store operations, or consent provided by users where required.

4. Data storage and retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Order and transaction records are stored for a limited period to support customer service, accounting, and dispute resolution, after which data is securely deleted or anonymized.

5. Data sharing and disclosure

We do not sell or rent personal data. Information may be shared only when required to complete services, such as payment processing, delivery coordination, or technical maintenance. All parties involved are required to handle data responsibly and securely.

6. Data security

Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss, misuse, or alteration. Access to personal data is limited to authorized personnel and service processes only.

7. User rights

You have the right to request access to your personal data, request correction of inaccurate information, request deletion where applicable, restrict certain processing activities, or object to specific uses of your data. Requests will be handled within a reasonable timeframe.

8. Cookies and similar technologies

Our website uses cookies and similar technologies to ensure basic functionality, enhance performance, and analyze site usage. You may manage cookie preferences through your browser settings.

9. Policy updates

This policy may be updated periodically to reflect changes in store operations or data handling practices. The most current version will always be available on our website.

10. Contact information

If you have questions regarding this GDPR Policy or your personal data, please contact us:

Phone: +1 (646) 668-6851

E-mail: team@torivento.com

Address: 1719 PORTER ST, WAUSAU, WI 54401, US

Opening Hours: Monday to Friday, 9:00 to 12:00 and 14:30 to 18:00 (Europe/London, GMT/BST)