Free returns and exchanges within 30 days without any reason.
Free returns and exchanges within 30 days without any reason.
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
0.00 GBP

Shipping Policy

 

This Shipping Policy explains the shipping arrangements for Torivento (hereinafter referred to as “we”) online store orders.

Shipping area

Our store delivers to the entire United Kingdom. Delivery to countries outside the UK is not supported at this time.

Shipping fees

Orders over £100 qualify for free shipping. Orders of £100 or less will incur a flat shipping fee of £12.99.

Cut-off time for orders

Our business hours are Monday to Friday, 9:00 to 12:00 and 14:30 to 18:00 (Europe/London, GMT/BST). Orders placed before 18:00 will begin processing on the same day. Orders placed after 18:00 or during non-business days will be processed on the next business day.

Processing time

After payment confirmation, orders are typically processed within 1–3 business days. This includes order verification, picking, packing, and preparing items for shipment.

Estimated delivery time

Once dispatched, the estimated total shipping period is 8–12 business days, depending on the destination and local logistics conditions. Delivery times may vary due to customs, local holidays, or other factors beyond our control.

Carrier

All shipments are handled by UPS, ensuring reliable, secure, and trackable delivery.

Order tracking

After placing an order, you will receive a confirmation email containing:

  • Order number

  • Payment details

  • Shipping carrier information

You can also track your order by visiting the “Order Tracking” page on our website. Enter your email or phone number along with the order number to view the current status of your shipment in real time.

Liability statement

  • Product Damage or Loss: We will assist with issues that occur during shipping. However, customers are responsible for proper packaging and providing accurate order information.

  • Shipping Modifications or Cancellations: Requests to modify or cancel orders can only be processed during the order processing period before dispatch.

  • Delivery Address Accuracy: Customers must ensure that the delivery address provided is complete and accurate. Incorrect or incomplete addresses may result in delays or lost shipments, for which we cannot assume responsibility.

Delivery receipt instructions

Upon receiving your order, please inspect the package carefully.

  • If the package or the items inside show visible damage, defects, or missing products, report the issue immediately to our customer support team using the contact information provided.

  • Prompt reporting ensures timely resolution and assistance.

Contact us

Phone: +1 (646) 668-6851

E-mail: team@torivento.com

Address: 1719 PORTER ST, WAUSAU, WI 54401, US

Opening Hours: Monday to Friday, 9:00 to 12:00 and 14:30 to 18:00 (Europe/London, GMT/BST)