Refund Policy

 

This Return and Exchange Policy explains how Torivento (hereinafter referred to as “we”) handles returns, exchanges, and refunds for purchases made through our online store.

Returns & Exchanges Policy

Customers may request a return or exchange within 30 calendar days from the date the order is delivered and signed for. Requests submitted after this period may not be eligible for processing.

Conditions for Return & Exchange

Returns or exchanges are accepted under the following conditions:

• The item has visible defects or damage.

• The product exhibits quality-related issues affecting normal use.

• The item has an unusual odor or significant color difference.

• The delivered item does not match your order.

• Returns or exchanges are requested without a specific reason, within the valid period.

Return process

• To initiate a return, please contact us via email or phone and provide the following:

• • Order number

  • Proof of payment

  • Reason for return

  • Supporting photos or videos (if applicable)

• Our customer support team will review your request promptly. Once approved, you will be notified via your provided contact information and supplied with the designated return address.

• Please send the item to the specified address and wait for confirmation of receipt. Upon receiving the returned item, we will inspect it to verify the reported condition. If approved, a refund will be issued promptly to the original payment method.

Exchange process

• To request an exchange, please contact us via email or phone and provide:

  • Order number

  • Proof of payment

  • Reason for exchange

  • Supporting photos or videos (if applicable)

• After review and approval, you will be notified and provided with the return address. Please send the item back to this address and wait for confirmation of receipt.

• Once the returned item is inspected and confirmed, a replacement item will be arranged within 1–3 business days and shipped to your address.

Refund Method & Timeline

• Approved refunds will be processed to the original payment method used at checkout, including Visa or MasterCard.

• The refund process typically takes 1–3 business days, depending on the processing speed of your bank or card issuer. If you notice a delay beyond this period, please contact our customer support for assistance.

Return Labels & Instructions

For returns or exchanges that meet the eligibility criteria, detailed return instructions will be provided after your request is approved.

Where applicable, a return shipping label may be issued to ensure that returned items are routed correctly and processed efficiently. Return labels are strictly for approved returns and should be used only according to the instructions provided.

Cost responsibility

• If the return or exchange is due to appearance issues, quality defects, odor, significant color differences, or order mismatch, the related shipping costs will be covered by us.

• If the return or exchange is requested without a specific reason, the return shipping costs will be the responsibility of the customer.

Responsibility statement

Returned items must be sent back in appropriate condition to allow inspection. We are not responsible for delays or issues caused by incomplete information, improper packaging, or returns sent without approval.

Contact us

Phone: +1 (646) 668-6851

E-mail: team@torivento.com

Address: 1719 PORTER ST, WAUSAU, WI 54401, US

Opening Hours: Monday to Friday, 9:00 to 12:00 and 14:30 to 18:00 (Europe/London, GMT/BST)